At Forever Devine, every garment is created with exceptional attention to detail. Many of our pieces are handmade, made-to-order or created specifically to a client's measurements and requirements.
Because of the bespoke nature of our work, our returns and refund process differs depending on the type of purchase.
BESPOKE & MADE-TO-MEASURE ORDERS
Bespoke and made-to-measure garments are created specifically for the individual client and may include custom measurements, fabrics, colours, embellishments, embroidery or design alterations.
A 50% non-refundable deposit is required to confirm a bespoke commission and begin production.
This deposit contributes towards design work, consultation time, sourcing and purchasing materials, pattern development and production.
Once materials have been ordered, cut or production has commenced, the deposit is non-refundable if the client chooses to cancel the order.
The remaining 50% balance must be paid in accordance with the payment schedule agreed at the time of ordering and before the completed garment is dispatched or collected.
Due to their personalised nature, bespoke and made-to-measure garments cannot normally be returned or exchanged simply because the client has changed their mind.
This does not affect the client's statutory rights where an item is faulty, not as described or otherwise does not conform to the contract.
MADE-TO-ORDER GARMENTS
Certain Forever Devine designs may be produced specifically after an order has been placed.
Where a garment has been customised or produced to a customer's individual specifications, cancellation and return rights may be restricted.
Customers will be informed when purchasing whether their garment is considered personalised or bespoke.
FAULTY OR INCORRECT ITEMS
Every Forever Devine garment is inspected before dispatch.
If you believe you have received an item that is faulty, damaged or materially different from your confirmed order, please contact us as soon as possible and provide:
• Your full name• Order number• Description of the issue• Clear photographs or video showing the issue
We will review the matter and, where appropriate, arrange a repair, replacement, price reduction or refund in accordance with your statutory consumer rights.
A customer will not be limited to a 50% refund where they are legally entitled to another remedy because the garment is faulty, misdescribed or does not conform to the contract.
ALTERATIONS & FIT
For made-to-measure garments, customers are responsible for ensuring that measurements supplied to Forever Devine are accurate unless Forever Devine has taken the measurements directly.
Where incorrect measurements have been supplied by the customer, additional alteration charges may apply.
Where Forever Devine is responsible for an error in the agreed measurements or construction, we will work with the client to resolve the issue appropriately.
CANCELLATIONS
If you need to cancel an order, please contact Forever Devine immediately.
For bespoke commissions:
Before production/material purchasing begins: any refund will be assessed according to work already undertaken and costs already incurred.
After materials have been purchased or production has begun: the 50% deposit is non-refundable.
After substantial completion or completion of the garment: additional amounts may remain payable depending upon the stage of production and the terms agreed for the commission.
RETURN AUTHORISATION
Please contact Forever Devine before returning any garment.
Unauthorised returns may not be accepted.
Where a return has been authorised, customers will receive return instructions. We recommend using a tracked and insured delivery service appropriate to the value of the garment.
REFUNDS
Where a refund is approved, it will be returned to the original payment method in accordance with applicable consumer law and payment-provider processing times.
Original or return delivery costs will be handled according to the reason for the return and the customer's applicable statutory rights.
YOUR STATUTORY RIGHTS
Nothing within this Returns, Cancellations & Refunds Policy is intended to exclude or restrict any rights or remedies that customers have under applicable UK consumer law.
Forever Devine Ltd Luxury Bespoke & Couture Fashion
